Privacy Policy
Last updated: June 2026
Who we are
Thinkbig Media is an AI-native marketing agency for health practices, based on the Gold Coast, Queensland, Australia. Our website is thinkbigmedia.com.au. You can contact us at ed@thinkbigmedia.com.au.
What information we collect
When you submit an enquiry via our contact form or download a free resource, we collect your name, clinic name, email address, clinic type, and any information you include in your message. When you purchase a product, payment is processed securely by Stripe — we do not see or store your full card details.
How we use your information
- To respond to your enquiry and assess whether we can help your practice
- To deliver products you've purchased or resources you've requested
- To send occasional marketing updates, where you've opted in (you can unsubscribe at any time)
- To follow up on our conversation
We do not sell, share, or rent your personal information to third parties.
Payments
Purchases are processed by Stripe, which collects the information needed to complete your payment. Stripe's handling of your data is governed by its own privacy policy. We receive confirmation of your purchase and your contact email so we can deliver your product.
Email marketing
If you opt in to a download or our newsletter, your email is stored in our email platform (MailerLite) so we can send you the resource and occasional updates. Every email includes an unsubscribe link, and you can opt out at any time.
Analytics
This website uses Google Analytics 4 to understand how visitors use the site — pages visited, time on site, and general location (city/country level). This data is anonymised and aggregated. You can opt out by installing the Google Analytics Opt-out Browser Add-on.
Cookies
Google Analytics uses cookies to distinguish unique visitors. By continuing to use this website, you consent to the use of these cookies as described in this policy.
Data retention
Enquiry and customer data is retained for as long as necessary to manage our business relationship with you and to meet our legal obligations. You may request deletion at any time by emailing ed@thinkbigmedia.com.au.
Your rights
Under the Australian Privacy Act 1988, you have the right to access, correct, or request deletion of your personal information. Contact us at ed@thinkbigmedia.com.au to exercise these rights.
Contact
Questions about this policy? Email ed@thinkbigmedia.com.au or call 0411 883 815.