Terms of Service

Last updated: June 2026

These terms apply when you use the Thinkbig Media website (thinkbigmedia.com.au), purchase a product, or book a workshop. By using the site or buying from us, you agree to them. Thinkbig Media is based on the Gold Coast, Queensland, Australia.

Using this website

You may use this site for lawful purposes only. The content, design, and brand are owned by Thinkbig Media and provided for your information. You may not copy, resell, or republish our content without permission.

Products and purchases

We sell digital products (such as templates, guides, and resources) and workshop seats. Prices are listed in Australian dollars (AUD) and are inclusive of GST where applicable. Payment is processed securely by Stripe. Once payment is confirmed, we'll deliver your product or booking details by email.

Digital products & licence

When you buy a digital product, you receive a non-exclusive licence to use it within your own health practice. You may not resell, redistribute, or share it with other businesses. We retain ownership of all intellectual property in the product.

Workshops

Workshop seats are limited and confirmed on payment. After purchase you'll be directed to book your session date. If you can't attend, contact us at least 5 business days before your scheduled session to reschedule into a future cohort.

Refunds

Because digital products are delivered immediately and can't be returned, they are generally non-refundable once accessed — except where required by the Australian Consumer Law (for example, if a product is faulty or not as described). For workshops, you may request a refund or transfer up to 5 business days before your session. If something isn't right, email us — we'll always try to make it fair.

Marketing services

Any agency services (retainers, projects, or the Brand Sprint) are governed by a separate written agreement or proposal provided before work begins. These website terms cover your use of the site and any products bought through it.

AHPRA & professional disclaimer

Our content, guides, and templates are general marketing information for health practices and are designed to be AHPRA-aware. They are not legal advice, and they don't replace your own responsibility to ensure your advertising complies with AHPRA's guidelines and the National Law. Always review your final marketing against current AHPRA guidance, and seek independent legal advice for specific compliance questions.

Limitation of liability

We provide our website, products, and resources in good faith and to a professional standard. To the extent permitted by law, Thinkbig Media is not liable for any indirect or consequential loss arising from your use of the site or our products. Nothing in these terms excludes rights you have under the Australian Consumer Law.

Governing law

These terms are governed by the laws of Queensland, Australia, and any dispute will be handled in the courts of that jurisdiction.

Contact

Questions about these terms? Email ed@thinkbigmedia.com.au or call 0411 883 815.